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"To provide thoughtful, satisfactory service, timely and efficient handling of customer complaints, the greatest extent possible to meet customer requirements," This is our consistent principle of service. Our professional tech service department will provide users with high-quality and timely service, make users no worries.
1, We will provide warranty service for your system, depending on the warranty provided by the manufacturers, service, technical support and so on. For products purchased from our company and in the warranty period, and the specified warranty brand in the warranty period, we will promise to repair for free.
2, Unauthorized repair, misuse, neglect, abuse, alteration, improper installation and damage caused by force , defect products, under these conditions products are not in the warranty.
3, For large customers and clients, we achieved certain concessions, priority policy.
4, Clients can call to repair, online repair, home repair and other repair methods.
5, After-sales mainly adopts sending repair, can provide on-site service.
6, Exceed the warranty period, company will be responsible for the lifetime maintenance (Revised):
• We pledge to continue to provide equipment repair , if any maintenance costs, it shall be borne by the user.
• We will committed to improve and upgrade the software for free.
•Warranty exceed two years, we will be responsible regular maintenance and repairs, but replacement parts are excluded for free; we will charge as appropriate for parts (excluding low valued consumable parts) , clients bear the repair travel expenses.
•After the warranty expires, we are committed to related maintenance services and provide spare parts following contract price agreements.
7. We set support center at the headquarters. if you have any questions, can contact them at any time, will get a satisfactory answer. We will get the users' permit and be associated with scene of systems, our technician can do remotely online real-time operation and maintenance.